Returns/ Refunds

Please inspect all your items before once your receive your package. You have  5 business days after delivery to return or exchange your items. If 5 days have gone by since your delivery, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The bundles cannot be finger combed, unraveled, brushed, or washed. Shipping fees and custom orders and are non refundable or exchangeable.
 There is a 10% restock fee applied to all refunds.

 

THESE ITEMS ARE NOT ELIGIBLE FOR REFUNDS 

 

1. WIGS THAT ARE CUSTOMIZED

2. ANY WIGS, CLOSURES, OR  EXTENSIONS THAT HAVE BEEN COLORED, BLEACHED  OR HAVE  KNOTS BLEACHED BY YHASI OR THE CUSTOMER .

3. ANY BUNDLE OR WIG OVER 30".

4. SHIPPING FEES

5. ANY ITEM THAT HAS BEEN USED, OR DESTROYED.

 

 

If a mistake is made by us with any of the items above we will make all efforts to fix it and accommodate our clients.

 

To complete your return, we require a receipt or proof of purchase.

Mail To: 

P O BOX 813010

SMYRNA,GA 30081

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business  days.


EXCHANGES

We do not accept exchanges.  If eligible for a refund store credit can be issued to use to purchase a new item instead of a refund.